Occasionally, a client or prospect will ask me if there are any articles, whitepapers, or other content they can read so that they can brush up on content management usage, methodology, trends, case studies, best practices, and so on. So, I started putting together a document. Here are some ideas:
Overall association websites like AIIM and ARMA are great for those who are getting started or local chapters.
If your organization has a subscription, Gartner, IDC, and Forrester have some interesting predictions and analyses of ECM (or Content Services) vendors. All three
KMWorld and CMSWire are subject matter-based publications and websites you may want to check out.
If you are in municipal IT, CIO and Government Technology are good reads.
If you are a Laserfiche client. The Laserfiche Answers website and the Workflow and Forms libraries provide tons of useful content.
Your state archivist.
For those of you who want to read more in-depth, here are some books. I should say that every book may not be precisely about ECM, but may have content regarding PM or comms:
Managing Enterprise Content: A Unified Content Strategy (Voices That Matter)- The author of this book has written quite a bit about digital transformation, automating processes, GRC, etc. It’s not inexpensive, but for someone writing their first RFP or learning the basics, I think it will be invaluable.
Small Data: The Tiny Clues That Uncover Huge Trends- The author describes his methods of investigation and how he detects patterns in apparently insignificant, and often disparate, observations. Yet, his hypotheses and conclusions have helped businesses enhance their brands, operations and significantly improve their market share. This book is good for organizations who wish to mine their template field data for insights.
War and Peace and IT: Business Leadership, Technology, and Success in the Digital Age- The purpose of this book is to teach business unit leaders how to leverage the value of their IT department. I recommend this one to CMs and CCs looking to jumpstart an enterprise Laserfiche project.
Decisively Digital: From Creating a Culture to Designing Strategy-Do you want to make culture changes as part of your digitization effort (yes, you’ll need to)? Look no further The author has worked with Microsoft and SAP and has practical information about utilizing tech tools for tangible business benefits.
The Tipping Point: How Little Things Can Make a Big Difference- This may seem like an odd recommendation–but hear me out. Gladwell’s research teaches us how a single event can be transformed into a trend. I know some of the folks at Laserfiche taught this book as a method to get buy-in for your enterprise content management purchase or expansion to the enterprise.
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