Laserfiche Cloud is a powerful content management solution transforming how organizations manage, store, and automate their documents and workflows. When investing in Laserfiche Cloud, choosing the right level of ongoing support can be just as impactful as selecting the software itself. Complete Paperless Solutions (CPS) offers three support levels—Basic, Priority, and VIP—designed to meet various needs and budgets. However, CPS VIP support provides unmatched value for organizations seeking to benefit from Laserfiche Cloud while minimizing the demands on their IT teams.
Here’s why CPS’s VIP support is ideal for Laserfiche Cloud buyers looking to maximize productivity and minimize disruptions.
1. Fast, Guaranteed Response Times for Cloud Reliability
Cloud solutions promise accessibility, but issues can halt operations without quick support. VIP support provides a two-hour guaranteed response time Monday through Friday, from 7:00 AM to 6:00 PM PST. In contrast, Basic support offers next-business-day response times, and Priority support guarantees a four-hour window. With VIP support, your team gains swift assistance to minimize downtime, a critical advantage in a fast-paced digital environment.
2. Dedicated Engineer with Cloud Expertise
VIP clients have access to a dedicated support engineer who becomes familiar with your unique Laserfiche Cloud environment and needs. This personalized approach ensures your primary contact understands your configurations, workflows, and customizations, enabling quicker resolutions and more targeted support. With a dedicated engineer, your team can avoid repeating technical details and gain a trusted advisor who can recommend optimizations and anticipate potential issues.
3. Unlimited Training for Continuous Improvement
Laserfiche Cloud is a dynamic, feature-rich platform with updates and new capabilities that are introduced regularly. With VIP support, your organization receives unlimited training to keep your team up-to-date with Laserfiche’s latest tools and best practices. This ongoing training helps your staff stay proficient and use new functionalities that can streamline processes and enhance efficiency.
4. Discounts on Custom Cloud Integrations
Integrating Laserfiche Cloud with other systems or developing custom solutions can enhance the platform’s utility by connecting your cloud tools seamlessly. With VIP support, CPS offers preferred pricing on integration and development projects, empowering you to expand Laserfiche Cloud’s functionality without overspending. These integrations allow you to optimize workflows across platforms, strengthening your organization’s digital ecosystem.
5. Complimentary Access to Laserfiche Empower
Laserfiche Empower is an exclusive online portal featuring tutorials, industry insights, and expert resources, including sessions from the annual Laserfiche Empower conference. VIP support includes free access, giving your team continuous learning opportunities to stay updated on Laserfiche Cloud’s latest advancements. This benefit adds value by offering insights that help you utilize the full scope of Laserfiche Cloud, from advanced features to workflow optimizations.
6. No Added Travel Costs for On-Site Needs
While Laserfiche Cloud primarily functions without on-site needs, there may be times when in-person assistance is beneficial—especially for unique setups or complex integrations. VIP support includes travel costs for these instances, saving you from unexpected fees if in-person troubleshooting or support is needed.
Why Laserfiche Cloud Buyers Should Choose VIP from CPS
CPS’s three support tiers provide flexibility, but VIP support delivers the highest value for Laserfiche Cloud clients. It aims to maximize productivity without overburdening internal IT. With VIP support, you gain peace of mind with a dedicated support engineer, expedited response times, and continuous training, ensuring your team has the tools and knowledge to thrive in a cloud environment.
CPS VIP support isn’t merely about high-level service—it’s a way to realize your Laserfiche Cloud investment fully. With exclusive features, time-saving solutions, and cloud-focused benefits, VIP support is the clear choice for organizations ready to unlock the full potential of Laserfiche Cloud.
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