Informational Resources | Complete Paperless

Aug 15, 20203 min read

How to Achieve Customer Success (Part One)

For the past few years, much effort (by software companies) has been put into the concept of customer success. Some might argue that...

Aug 10, 20202 min read

Achieving Value from Laserfiche with Workflow

Slow public records responses, difficulty finding and retrieving files, incomplete information, copies of copies, wet signatures and...

Aug 8, 20204 min read

How COVID-19 Has Increased Instances of Shadow IT

Last week, I wrote about the war for talent that many agencies are enduring. I promised some practices that would help on the road to...

Aug 1, 20204 min read

How Not to Burnout Your Millennial Superstars (Part Two)

Burnout is Real Last week, I wrote about the war for talent that many agencies are enduring. I promised some practices that would help on...

Jul 26, 20203 min read

Learn if You Are a Hedgehog or Fox

Or are there advantages to being both? In 1951, Isaiah Berlin wrote his famous essay "The Hedgehog and the Fox" based upon a line from...

Jul 18, 20202 min read

How Not to Burnout Your Millennial Team Members (Part One)

It's Important to Keep Staff Engaged and Happy In the war for talent, it is best to be prepared and, even with youth and vigor on their...

Jul 14, 20202 min read

(Tips & Tricks) Fiscal Year in Workflow

Fiscal Year in Workflow Fiscal years, at times, are difficult to collect in Laserfiche Workflow especially when the fiscal year does not...

Jul 11, 20202 min read

Use ECM to Collect and Report on Data Required for The Racial Identity and Profiling Act (RIPA)

Attention California Law Enforcement Agencies: Depending on the size of your agency, you’ll need to comply with RIPA either April of THIS...

Jul 4, 20202 min read

Thank You to Our Clients for Ten Years of Collaboration and Support

Client Service and Support is Why We Are in Business As of mid-May of this year, we (at CPS) have been in business for a decade. And my...

Jun 28, 20203 min read

(Tips & Tricks) Laserfiche Forms Month Formatting

Laserfiche Forms Month Formatting A field may be required to display the month in a special format other than the typical date values...

Jun 21, 20202 min read

Four Reasons to Be Wary of Free Software

Freeware Often Isn't Sure, working with free software sounds great. With just a click, you can download an app that was developed by...

Jun 13, 20203 min read

To Buy or To Build? When it Comes to ECM Software, There is NO Question

Deciding to build enterprise software for your organization? You may want to rethink that.... Recently, I was talking to another ECM...